Customer Service Pins Inspire Employees

Make sure you train all temporary staff in your policies.

Making sure that temps are aware of policies such as whether items are returnable, or whether things may only be exchanged for credit, is important. Wrong information can alienate customers and cause further stress and hassle.

Breathe.

Although the stress is on and you may be working round the clock, remember to breathe.  Taking a deep breath before answering customer inquiries or getting on the phone can help boost your energy and calm you down.

Remember the fundamentals.

Good listening skills, empathy, and a nice tone are good customer service no matter what time of year it is!  And don’t forget that your customers may be feeling just as rushed with the holiday as you are.

Be realistic in your expectations.

Holiday rushes can affect timelines.  Be upfront about delays or expectations and the customer will be more likely to understand.  If you don’t have the answer, find someone who does.

Keep your web pages up to date.

Most customers actually prefer to help themselves.  Keeping your website and other social platforms up to date with store hours, FAQ, and shipping time estimates can save customer service a phone call.